Lord Mayor's Lounge Supervisor

Dublin, County Dublin, Ireland

Job Number 22133793

Job Category Food and Beverage & Culinary

Location The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Shelbourne is Dublin’s most prestigious and historic five star property. Located in the beautiful location of St. Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.

We are now looking for a Supervisor to join our Lord Mayor's Lounge Team!


  • Opens and closes shift in accordance with manager's checklist
  • Trains, maintains and enforces all Marriott service standards using use records, menus and appropriate reference materials
  • Properly executes revenue and checks control procedures on shift
  • Maintains a safe and sanitary work environment for all associates and guests
  • Provides floor coverage during all meal periods
  • Conducts taste panels and menu classes on a daily basis for the outlet
  • Attends and conducts meetings as required
  • Ensures all sidework is done on a daily basis
  • Manages an effective repair and maintenance program through the use of work orders, inspections, etc
  • Complies with all current Marriott standard and local operating policies and procedures
  • Sets a positive example for guest relations
  • Assists in the financial management of food and beverage function
  • Understands the impact of food and beverage operation on the overall hotel
  • Performs other duties as assigned to meet business needs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move through narrow, confined, or elevated spaces.
  • Move up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

What we are looking for

  • Highly organised with strong time management skills
  • Positive outlook and outgoing personality
  • Excellent communication skills and IT literacy

Company Benefits

  • Worldwide Associate Travel Discounts
  • Learning and Development Opportunities
  • Associate Recognition and Wellbeing Programs
  • Taxsaver Commuter Tickets
  • Cycle to Work Scheme
  • Discounted car parking
  • Employee Assistance Program
  • Company Pension
  • Health Insurance
  • Shopping discounts and cash back options with leading brands
  • Free meals on duty
  • Uniform Laundry Service

...and more!

Subscribe to Job Alerts