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Junior Technical Operations Consultant

Company:
Redfaire Limited
Location:
Limerick, Country: Ireland
Job Type:
full-time, permanent
Job Description

Redfaire is Recruiting a Technical Operations Consultant

Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises and supports users of Oracle ERP.

We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers. Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.

Role Description:

The Technical Operations Consultant will be responsible for the successful completion of Operations tasks including system monitoring & escalation, object promotions and package deployments, job scheduling, creating & maintaining Operations documentation & reporting.

This is a full-time permanent role which will be based principally in our Shared Service Centre in Limerick, the candidate will also need the ability to work within a remote team environment. This role involves working across a 24/7 shift pattern.

Responsibilities:

  • Work as part of the Operations team and independently to monitor customer systems including batch jobs, functions, servers, disk space as assigned around the clock. Escalate incidents as necessary in a timely manner.
  • Provide first level support for logged requests from help desk and other service delivery staff. Troubleshoot and investigate problems and gather information to facilitate resolution of problem
  • Create and deploy software packages and associated tasks to non-production and production systems as required.
  • Create and maintain batch job schedules in production and non-production systems.
  • Monitor and update IT Service Management systems e.g. HEAT, Zendesk in line with agreed SLAs. Assign support requests to the appropriate support teams.
  • Monitor the Redfaire customer support line at all times during a shift. Ensure that you get all appropriate information when receiving such calls and assign appropriately. Ensure users and other interested parties are kept informed of progress.
  • Raise new support tickets based on information received from customers or update existing tickets.
  • Escalate to the Service Deliver Manager when tickets are about to breach the SLA.
  • Liaise with support consultants and other internal departments including the CNC, functional support and development teams.

Qualifications, Skills & Experience:

  • Relevant 3rd level qualification or equivalent.
  • Excellent (English) communication skills, both verbal & written.
  • Technical competence with proven analytical skills.
  • Systematic approach to problem resolution.
  • Ability to work independently under one’s own initiative whilst being part of a team.
  • Proven ability to be adaptable and to respond to constantly changing demands.
  • Ability to work under pressure & to prioritise.
  • Recognise the importance of customer service and strive to deliver high standards.
  • Working knowledge of Microsoft products such as Word, Excel, Powerpoint, Outlook.
  • Knowledge of Oracle or ERP systems in general would be desirable but not essential.

To apply:

Please send your CV with your name and ‘Technical Operations Consultant’ in the subject

Reference ID: GS_Ops_0121

Expected Start Date: 1/2/2021

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company events
  • Private medical insurance
  • Sick pay
  • Wellness program
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Overtime

Experience:

  • IT Support: 1 year (Preferred)

Work remotely:

  • Yes
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Redfaire Limited
Company size: 1-49
Contact: NA