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Team Leaders - Call Center/Customer Service

FRS Recruitment
Limerick, Country: Ireland
Job Type:
Job Description

Job Overview

We knew 2020 was going to get better and FRS are delighted to be recruiting a number of Team Leader roles for our client, all with immediate interview opportunities. These roles are offered on a contract basis, you will need to be available over the Christmas period and they have a possibility of permanency.

Reporting to the Operations Manager, there are now opportunities for experienced Team Leaders across Limerick

So what will a typical day look like?

  • Ensure calls are answered efficiently, understanding the business unit contract.
  • Stretch, Coach, develop and support your team members ensuring regular formal and informal 1:1s and compliance with Abtrans framework.
  • Practice Abtrans values of teamwork adopting a lead by example approach with your team.
  • Be familiar with and practice a consistent and reasonable approach to company policies and procedures.
  • Take advantage of opportunities to identify and support staff development, succession planning, and talent management.
  • Monitor, analyze (call calibration) and act to ensure quality standards are met.
  • Maintain account knowledge, including attending relevant Advisor product and process training.
  • Respond to Client queries and communicate complex ideas simply and clearly.
  • Track record of meeting targets on a daily, weekly and monthly basis.
  • Lead by example, actively promote and foster a culture where learning and customer service are of the highest priority.

You :

  • Customer service focused
  • Collaborative and approachable
  • Proficient in MS Office Suite
  • Likely coming from a call centre/contact centre background
  • Excellent communication skills
  • Available asap and available to work over shifts if required, this is not a 9 - 5 but hours will typically be between 8 and 8 on a rotating pattern.

Apply below and you could be starting your new position very soon !

Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: FRS Recruitment
Company size: 1-49
Contact: NA