Why Engineers Ireland?

Engineers Ireland is the professional body for engineers and engineering in Ireland. With over 25,000 members, we promote and develop all disciplines of engineering by collaborating with industry, educational institutions, state bodies and the public service.

What impact you will make?

Have you aspirations to be part of driving truly transformational change for one of Ireland largest membership organisations? Do you want the opportunity to work in a dynamic environment, collaborating across business, technical and creative teams to deliver best in class, digital first solutions? Are you looking to take ownership of your career and be a leader in driving innovation? Why not join us at Engineers Ireland.

About the opportunity

The Digital Services Technician is a full-time role within the Marketing and Communications team which leads Engineers Ireland’s corporate communications, strategic marketing and stakeholder engagement. Other team activities include media relations, corporate events, marketing, the Engineers Journal, partnerships, key publications and public affairs.

Our website has undergone a redevelopment in 2020, which presents a new opportunity for a Digital Services Technician to join our team. They will play a key role in the delivery of our new digital presence. Operating as a technical support, the role will act as an analyst of business processes to prevent and resolve issues, developing positive user experiences across our various platforms.

Overview of the role

Excellent stakeholder engagement and customer care is fundamental to the role. We are looking for a resourceful and enthusiastic Digital Services Technician with a passion for problem solving. You will have a strong working knowledge of web platform/CMS technologies and experience of engagements with a web platform service supplier.

Your key responsibilities will Include:

• Be the staff point of co-ordination for any technical issues on our web platform
• Analyse, understand and resolve issues by leveraging existing processes, platforms and team members as appropriate, so they can be efficiently handled internally
• Develop solutions for any common issues – facilitate the development of decision trees, process and service descriptions to reduce instances
• Collaborate with digital partners and teammates to define, create, and implement thorough digital solutions for non-standard matters
• Facilitate appropriate stakeholder communications for all matters reported
• Participate in service reviews and system testing to ensure the delivery of high-quality solutions
• Analyse, administer and work on assigned data and process projects
• Coordinate and assess change requests to the web platform
• Direct and coordinate specifications for development projects on our web platform
• Monitor security and data protection for our digital platforms, with recommendations as appropriate
• Monitor and analyse the quality, efficiency and reporting of our digital products and services with a view to developing regular recommendations
• Leverage internal and industry platforms to develop and maintain a suite of KPI’s with appropriate recommendations
• Drive initiatives to increase target audience engagement
• Participation as requested, in special projects and other related duties as a Marketing and Communications Team member

Role Requirements

• A minimum of two years’ relevant experience in a digital service position
• A degree in Digital Communications, IT, Business or other relevant discipline
• Experience, Skills and Competencies
• Have strong analytical skills and have an enthusiasm for problem solving
• Possess excellent skills in content management system, social media and MailChimp platforms
• Web platform development and maintenance experience
• Proven ability to quickly learn and exercise knowledge of the operating procedures, techniques, platforms and software used to maintain, repair and develop a digital presence
• Excellent understanding of digital analytics to recommend developments
• Have superb user experience skills and able to develop and communicate clear, functional/design specifications
• Be proficient at planning your own work, to multitask and deliver to tight deadlines, with minimal supervision
• Organised and methodical with strong attention to detail
• The ability to work well within a team environment, with a commitment to quality and consistency
• Have excellent communication and interpersonal skills and ability to work effectively with all staff and stakeholders across the organisation