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Entry Level Motor and Home Customer Service Representative

Company:
Sedgwick Ireland
Location:
Dublin, Country: Ireland
Job Type:
full-time, permanent
Job Description

Reporting

Team Manager

Key roles

An exciting opportunity has arisen for an Entry Level Customer Service Sales Representative to join the Customer Service and Distribution Division on our Motor and Home Insurance team in Sandymount D4.

Under the overall direction the Team Manager, the Customer Service Sales Representative will receive and handle incoming enquiries by telephone ensuring that a professional service is provided at all times.

About you

You will be a confident, driven and focused individual who has a passion for Customer Service and making a difference. You will be available immediately, motivated by individual and team targets and willing to pursue an APA qualification in Insurance to further your career.

Specific responsibilities

  • To receive and handle inbound telephone sales enquiries in accordance with Client and Regulatory requirements, including use of call scripts
  • Communicate persuasively with Customers to maximise sales, subject to regulatory and client requirements
  • Working collaboratively with the client Leadership Team to consistently achieve SLAs and Sales Targets
  • To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints

Qualifications/Experience

  • Third Level qualification (Highly desired)
  • Minimum of 1-2 years customer service experience in a fast paced environment
  • Inbound and Outbound telephone experience (Highly desired)
  • Insurance/Sales/Marketing experience (Advantageous)
  • Proficient Microsoft Word and Excel
  • Previous experience in constructing professional emails

Skills

  • Excellent attention to detail / accuracy
  • Excellent communication skills; verbal and written
  • Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
  • Decision making skills and sound numeric skills
  • Sales negotiation and administration skills highly desirable
  • Experience working in a pressurised environment with tight deadlines

Benefits of working for Sedgwick in Ireland

  • Education Contribution
  • Career development and progression
  • Health Insurance Scheme
  • Tax Saver Travel Scheme
  • Sedgwick's Sports & Social Club
  • Discounted Personal Training group circuit classes
  • Montessori & After School Care
  • Discount Benefits
  • Employee Assistance Programme

Expected Start Date: 11/1/2021

Job Types: Full-time, Permanent

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

COVID-19 considerations:
Desks are spaced out in office, plastic screens are up around all desks, sanitisers all over the building, the office is zoned so no one can just walk from team to team, On-sight cleaner in office to deep clean all common touch points every 2/3 hours

Experience:

  • Customer Service: 1 year (Preferred)

Work remotely:

  • No
Job Settings
Number of jobs: 1 hires
Information about the advertiser
Company: Sedgwick Ireland
Company size: 1-49
Contact: NA