Jobs and vacancies in Ireland

NortonLifeLock is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. NortonLifeLock strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, NortonLifeLock will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency .

EEO is the law. Applicants and employees of NortonLifeLock Inc. are protected under Federal law from discrimination. See the EEO poster and supplement .

NortonLifeLock Inc. (NASDAQ: NLOK) is a global leader in consumer Cyber Safety. NortonLifeLock is dedicated to helping secure the devices, identities*, online privacy, and home and family needs of its nearly 50 million consumers, providing them with a trusted ally in a complex digital world.

NortonLifeLock is committed to requests for reasonable accommodations to assist you in applying for positions at NortonLifeLock including resume submissions. If you need to request an accommodation, please contact HR Service Exchange .

• LifeLock identity theft protection is not available in all countries.

• Provide hardware and software PC support.
• Log all support issues in the DT Support helpdesk Desk system, take ownership of support issues and drive to closure.
• Provide clear, concise reports on status of all calls to Helpdesk Manager
• Set up new users in Active Directory, Change user permissions, Change passwords etc.
• Patch PCs on a monthly basis.
• Identify purchase needs and submit requests as authorized.
• Provide backup cover for the DT Delivery Manager
• Maintain and audit the company's software licence compliance.
• Provide database administration.
• Identify and generate proposals for improving systems methods and tasks
• Backup system monitoring and maintenance
• Liaise with 3rd Party Vendor support on Hardware and Software Issues where relevant.
• Carry out any other reasonable duties assigned by your reporting manager

Job Description and Person Specification

The role of the Relief Community Facilitator is to support and assist Deaf clients on every aspect of activities of daily living to live valued lives of optimal independence and participation in activities within the service centre and/or in the community.

With a person centred approach, the Relief Community Facilitators will assist each individual to plan and direct their lives, meet the needs identified in their individual plan, and support outcomes that are meaningful to the person in conjunction with their overall needs, integrating more fully into the community and achieving their potential.

Key Responsibilities

• To be always professional, in keeping with the overall culture, philosophy and policies of Chime. To be aware of the management structure, specific responsibilities held by Service Manager and Director of Specialist Services.
• To maintain a positive, constructive, and professional relationship with clients.
• Facilitate and co-ordinate the daily independence of clients by working with them and their family in formulating Person Centred Plans.
• Assist and encourage clients to achieve their goals identified in their Person-Centred Plan.
• Assist clients with money management.
• Assist clients to improve their quality of life by developing, encouraging, and supporting them, when required, in personal care, the learning of skills for gaining employment and leisure activities.
• Be proactive and foster a relationship with community resources thus enhancing the person’s abilities and capacities. e.g. local college, social clubs, etc
• Encourage and support clients in using a wide range of community facilities as part of their day-to-day life
• Follow, evaluate, and monitor Person Centered Plans (PCP’s) that are developed in collaboration with the client, their family and Chime service team in line with risk assessment
• Record daily activities as per the Daily Care Plan and write reports for reviews
• Encourage clients spiritual/cultural/age identity
• Undertake the role of Keyworker to specified client when assigned
• Support clients in gaining appropriate employment/day occupation and leisure opportunities
• Inform relevant parties of any untoward accident/incident
• Manage and record confidential client information and other general administration duties including petty cash logs and accident and incident reports in line with Chime policies
• Manage communication (ISL, verbal and written) with clients and their family
• To advocate on behalf of the client at all times
• To drive safely and lawfully and maintain Chime vehicles
• Maintain the cleanliness of the house environment by performing general household duties such as shopping, cleaning, washing to an agreed acceptable standard
• Assisting with the preparation of meals
• Work as a member of a team and attend team meeting and reviews as required. Attend regular supervision and performance management sessions with the Service Manager
• Maintain safe, secure, and healthy work environment by establishing, following, and enforcing Chime standards, policies, and procedures
• Other duties as may be requested by the Manager
• Attend training sessions
• Qualifications and Experience

Qualifications

• A relevant Health or Social Care qualification to a Fetac Level 5
• Full driving licence desirable
• Experience
• Previous relief, residential care or community work experience
• Previous experience of working in an area of disability/illness would be an advantage

Essential

• Excellent inter-personal and communication skills
• ISL skills not necessary but desirable
• Must be able to write and speak English to a high standard
• IT skills that include Word and Microsoft Outlook
• Ability to work on own initiative and as part of a team
• Enthusiastic, flexible, adaptable, diplomatic, and open to change
• Be able to plan, organise, and prioritise own work
• Be self-motivated
• With attention to detail be able to process and distribute information and follow client’s person-centred plans
• An ability to adapt to changing situations quickly
• An ability to manage conflict
• Excellent time management and organisational skills

Competencies

• Communications
• Strong communicator with excellent interpersonal skills
• Person Centred & Advocacy
• Support & empower individuals to identify and pursue their needs

Commitment to achieving the highest level of Professional Service

• Demonstrates a commitment to highest standards of quality service and outcomes.

Using own initiative & Judgement

• Identifies service gaps and ways of improving processes and services

Impact & Outcomes Focused

• Focus resources to achieve your outcomes and assist others to set and achieve their outcomes

Planning, Organising and Prioritising

• Works to optimise outputs

Key Performance Indicators (KPIs)/Outcomes

• Excellent working relationships across Chime
• Relief Staff should plan work, using initiative and maintaining a high standard of service at all times.
• Relief Staff must treat residents, visitors, and other team members at all times with respect and dignity.
• Relief Staff must be aware at all times to maintain the dignity of residents, particularly in the areas of personal care.
• Ensure the resident's right to privacy and choice are respected.
• Ensure the need for confidentiality when possessing knowledge of a private and personal nature about residents and their families.
• At all times work within the Health and Safety guidelines of Chime

Other Requirements

• Travel as required.
• Full driving license desirable.
• The applicant should be in good physical and mental health.
• Available to work flexible hours on a 7day rota that may include night, sleepover, and weekend work.
• The Relief hours of work will be dependent on when needed in the services, so hours may vary.
• Relief staff are paid based on their actual worked hours plus premiums.
• As to serve best the interest of the client.
  • The sleepover person may be awoken in the case of an emergency or an untoward incident. Relief Staff are required to remain on the property.
  • Relief Staff may be asked to be on-call after normal hours and to be available within reasonable time to deal with emergencies. The person appointed shall also work reasonable additional hours when directed.
  • Relief Staff must attend training days and educational updates, particularly in the areas of lifting techniques, fire drill and in-service development.

Based in Santry, Dublin 9. Candidates should ideally have relevant work experience and relevant minimum FETAC Level 5 in Health Care qualification as per job description. ISL skills an advantage but not essential.

Closing date for applications - Wednesday, 8 January 2021

To apply please send Letter of Application with CV to careers@chime.ie or Chime, 10 Flemings Lane, Killarney, Co Kerry. Please reference the post you are applying for in your email or covering letter.

Informal enquiries are welcome. Contact Maura O’Leary - Ph 064 662 0052 | Text 086 249 9506 | Email maura.oleary@chime.ie

A panel may be formed from which future posts may be filled

Chime is an equal opportunities employer.

MICROSOFT DIGITAL SALES – CORPORATE SALES EXCELLENCE LEAD

Are you an experienced business professional who wants to enable our regional sales centers to execute against sales priorities and exceed sales targets? If so, then Microsoft's Digital Sales Team is looking for you!

THE OPPORTUNITY

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set three bold ambitions for ourselves: create more personal computing, reinvent productivity and business processes, and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We were recently recognized as a most attractive global employer and have been and continue to be known for our exceptional citizenship and community efforts. We have offices and career opportunities in all 50 U.S. states and 250+ countries around the world.

Be a part of a multi-generational, diverse and customer-obsessed team that demands excellence. Develop and apply your skills alongside the leading technology, marketing and sales experts in a dynamic, fast-paced sales environment. And most importantly, achieve your personal goals and advance your career whether you are looking to build on your sales and consulting experience or exploring how to leverage your experience to dive into modern cloud.

JOB DESCRIPTION

The Sales Excellence Lead for Digital Sales is a strategic role that enables and drives consistent Sales Excellence practices throughout the EMEA Digital Sales business to achieve sales objectives. The successful candidate will gain a deep understanding of Digital Sales operating model, digital culture, and be part of a dynamic, fast-paced and quickly evolving sales organization. This position is a strategic contributor operationalizing strategy, driving growth, increasing seller productivity and driving cultural transformation.

This role will partner with the Digital Sales Director and management team and will interface with a broad network of sales management and other key stakeholders supporting the EMEA business. This person will also work closely with Sales Excellence peers supporting the Americas and Asia. This position is based in Dublin, Ireland.

Responsibilities

As a Transformational Leader

• Partner with sales leaders and stakeholders to increase selling time, remove roadblocks and increase seller capability and effectiveness
• Role model the internal transformation from an inspection to coaching culture. Leading sales managers to become more effective coaches to their sellers resulting in increased individual and team capability, employee satisfaction and collaborative selling efforts

As a Partner to the Small, Medium & Corporate Sales Lead the Business

• Establish and drive a well-defined, predictable rhythm of the business (RoB), that enforces great discipline in sales and consumption processes and delivers over-achievement of business results through leveraging the key SMC engines & resources
• Leverage business insights to benchmark performance and define current and future actions needed to address key challenges. Drive the v-teams spanning across roles, SMC engines, resources and Subsidiaries executing on the defined actions.

As a Sales Leader Coaching for Growth

• Coach and advise on sales motions/strategies for up-sell and co-sell driving Digital Transformation at our existing and new Customers. Drive awareness to product/solution mix needed to meet targets
• Obtain first-hand insights on Customer/Partner issues and aspirations through targeted engagements

As a Driver of Sales Process Discipline

• Instilling sales process discipline, adherence to standards, and excellence in execution while holding sales managers accountable to quality and accuracy

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• Core Competencies: Organizational Leadership, Strong Business Acumen, Strategic Insights, Trusted Advisor, Strategic Sales Planning, Sales Team Leadership
• Professional Competencies: Adaptability, Customer Focus, Drive for Results, Influencing Impact, Judgement, Collaboration, Executive Maturity/Presence, Value Selling, Analytical Problem Solving, Organized & Disciplined, Initiates/Embraces Change
• Experience: 8+ years of related experience in: Senior Sales or Channel Management/Leadership Roles, Business Transformation, Coaching Solution Sales, Strategic Sales Planning, Inside Sales, Digital Marketing, Business Analysis Skills (understands financials, pipeline, scorecards etc)
• Education: Bachelor, MBA/Masters a plus with focus on economics, marketing, finance, organizational management, business management

Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.

Central to the role of Digital Developer will be working on the Customer Correspondence System (CCM) requiring the successful candidate to Design, Develop and Configure Customer Correspondence templates and deliver across Omni Channel Print, Email, SMS and Web.

Responsibilities:

• Design solutions (or assist with the design) that best support the business requirements.
• Develop those solutions.
• Assist in the production of estimates/business cases.
• Adhere to Bank IT Project Methodology & Standards.
• Research new technologies and initiatives.
• Work with a team to ensure quality assurance.
• Supporting resolution of live issues when they arise.
• Deliver on multiple projects concurrently and move between technologies.
• Gain credibility and establish good working relationships with the business, other teams within IT, Group IT / IT Services and 3rd parties.
• Ensure projects are delivered as per agreed schedules, quality and cost.
• Capability to work on their own initiative in a demanding environment.

Requirements:

• The ideal candidate will have a third level IT qualification with a strong emphasis on programming.
• Development and implementation experience of CCM software solutions (e.g Quadient Inspire, Pitney Bowes Engage one, Open Text, Smart Comm) would be an advantage.
• Experience in working with financial services data models and authoring of document templates, incorporating logic, rules and workflow would be an advantage.
• Experience with XML\XSD, Flat files, HTTP, SOAP and REST.
• Experience in Release Automation/deployment automation would be an advantage.
• An ability to learn and understand sophisticated business processes.
• Capability to work on their own initiative in a demanding environment.
• Good communication and interpersonal skills.
• A desire to develop their IT proficiency through training and education.

This is a 18 month Fixed Term Contract based in Permanent TSB's Dublin or Cork Office.

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

Responsibilities

• Be the main (and often first) point of contact for Microsoft's customers from lead to purchase, leading the sales strategy, overcoming objections, and negotiating success
• Achieve quota and revenue targets across Microsoft business and solution areas based on assigned targets; drive customer satisfaction
• Set the foundation for long term customer relationships
• Engage with customers to determine their needs and identify opportunities to fulfill their needs with Microsoft technologies
• Effectively turn prospects and qualified leads into opportunities
• Identify and explain how businesses can use Microsoft technologies to meet a new bar for excellence
• Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage Microsoft customers

Qualifications

• Excellent customer service skills
• Desired career path in sales
• Strong interpersonal skills, excellent oral, written and verbal communications skills and the ability to successfully communicate through a variety of mediums (phone, email, video calls, etc.)
• Solid time management and the ability to work independently or under supervision with a high level of integrity
• Experience using Microsoft Office Suite applications
• Ability to travel 0 – 25%
• Fluent Norwegian is a mandatory requirement for this position